For the holiday yesterday my family and I hiked up to Timpanogos Cave, at about 6,700 feet in elevation. Although it’s probably just a “baby” hike to anyone who has spent time in the Himalayas or climbing the worlds major peaks, it was quite a climb for a girl born and raised at sea level. We started out, paced ourself well, and ended up getting about 3/4 of the way up the mountain in about half an hour. We took a rest to catch our breath and get some water, and when I stood up to get going again, I was hit with an incredible wave of dizziness. There was an unpleasant, popping-type tension in my ears, and although I knew people were talking to me, I couldn’t hear what they were saying. We were so close to the top! For a second I thought that I could just tough it out. I decided to ignore the frustrating things happening with my body and push forward. I gave it a try, but before I even got on my feet I knew it just wasn’t going to happen. I gave in, and decided to take a break. I drank some water and waited until I wasn’t feeling so dizzy before we started up again. After each steep climb I took a break for a second, just breathing deeply and taking some pictures. Turns out, we got to the top in plenty of time to meet our tour group at the cave.
As I’ve worked on Bootstrap Business with Rich and Ron, I’ve gone through many passages drawing parallels between hiking and building businesses. As I was sitting on Mount Timp yesterday, I got it. I felt pressure to get up the mountain as fast as I could. I didn’t know how high it was or what it would take. I didn’t have a clue as to what my body could handle or what it needed as it got used to the climbing altitude. All I knew what that I had a goal: to get to the cave. I found that it was easy for my body to feel “tricked” while climbing. I didn’t feel thirsty or sweaty, and there was a nice breeze in the Canyon that kept us cool. As a result, I didn’t take care of myself the way I needed to, and almost risked having to come back down the mountain having not seen the cave. (In all fairness, my brother graciously offered to drag me up the rest of the way by my boots if necessary. Thanks bro.)
In a chapter entitled, Climb High, Sleep Low, Rich talks about his time hiking in Nepal with his family. He learned that in climbing the worlds highest peaks, you can’t gain over a thousand feet of altitude a day. If you sleep more than a thousand feet higher than you did the night before, you risk some serious damage to your brain and body. Although the big goal of the expedition is to get to the top, the most important aspect of any climb is the pacing.
Right now Everest Web is expanding. We’re hearing a lot of names flowing through the office that are rather exciting. It’s so easy to get caught up in the big goal and rush things that cannot be rushed. As humans we get an idea in our head and want to have the details worked out and finalized: now! Turns out, things are rarely that cut and dry. There are too many variables, both in terms of our own ability to do the work and the customers’ willingness to commit. In the end, if we push ourselves or our customers too hard, we’ll either burn ourselves out with the work or scare the customer off with our unmasked enthusiasm. Thus, we need a few tips to keep the workload and our own eagerness under control. Here are some tips from the upcoming book.
- Set rewards along the way, this will satisfy your need for immediate gratification and keep you working long term.
- Set limits and bounds to the amount of time you spend at work.  Communicate with the people in your life the needs of the business, so that when the time for a big push comes, they will understand your need to work more.
- Put levels of escalation in place. Make sure your phone system is set up in a professional way, even going through an admin or a secretary if possible. You cannot always be available. This places a buffer between you and the client, and makes sure that you’re not reacting too quickly.
- Write everything out in a place where you can see it. Whether you use a whiteboard or another planning tool- being able to see upcoming tasks, accounts receivable, and critical appointments will help your pacing. Set a schedule and stick to it. Don’t rush, don’t fall behind; keep an even pace.
- Use someone as a sounding board. We can’t always see what’s wrong with a situation. When I was on the mountain, I didn’t feel hot or thirsty, but I was. Someone had to tell me what to do to get myself out of my predicament. It may seem simple, and although you may be quite capable, it is sometimes hard to see the easiest solutions. Get a dialog in place with partners or co-workers, family and friends to keep things under control.
As a side note, I guess all I have left to do to before I REALLY fit in around the office is take up golfing. We’ll see how that goes.